Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your items to start a return. Please note that return policies and timeframes may vary between in-store and online purchases.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn and unused

  • Have all original tags attached

  • In the original packaging

To begin a return or exchange, follow the instructions provided through the Corso Return Portal. Once your return is initiated, you will have 14 days to ship the item back.

Please make sure your return is shipped within the 14-day timeframe. If the return label expires before your item is shipped, you will need to start the return process again to receive a new return label.

You can always contact us for any return questions at help@purpose-built.com

Damages and Issues

If an item is damaged or defective please upload photos of the damage in the return portal to begin an exchange or refund for that product. Items showing regular wear and tear that do not qualify as defective or damaged are not eligible for return. If an item is returned without properly submitting photos and stating the damage beforehand, the return may be declined and the item sent back to the customer.  Warranties for most brands offer only up to a one-year warranty, anything after a year will not qualify for a refund or exchange. 

Exceptions/ Non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchanges can be made within our 30-day return policy. To start an exchange, use the Corso Return Portal and select the replacement item you would like to receive.

Once we receive and inspect your returned item, we will process the exchange and ship the replacement item as a new order.

Once your replacement item ships, you will receive a new tracking number in your order confirmation email so you can track the shipment.

Refunds

We will notify you via email when your return has been processed, and the refund has been issued.


Credit card refunds will show up on your card's online account within 5-7 business days after the card issuer finishes processing it on their end. Refunds to a Paypal account will show up later the same day. Refunds to store credit will be available instantly.